For letting agents
Repairs reported on WhatsApp. Sorted on one dashboard.
Tenants message one number. Your team gets a clear ticket with photos, room, access times and urgency. Emergencies flagged straight away.
- First month free
- Set up for you
- Nothing for tenants to install
hi, water coming through the kitchen ceiling 😩21:41
Stay clear of electrics near the water. Turn off the stopcock if it's safe. What's the address?21:41
flat 3 12 example road, kitchen. home all day, key ok21:43
Thanks. I've flagged this as an emergency on your letting agent's dashboard. Can you send a photo?21:44
On your dashboard
Your team gets this, not a phone call.
- Where and what. Address, room and any photos, gathered in the WhatsApp chat.
- When and how to get in. Access times and permission to use a key.
- How urgent. Emergency, Urgent or Routine, with a note on who to call.
- EmergencyWater through ceilingFlat 3, 12 Example Road21:41
- UrgentNo hot waterRoom 2, 8 Sample Street18:10
- RoutineLoose door handleRoom 4, 41 Park View14:32
- RoutineExtractor fan broken7 Mill LaneYesterday
Water coming through the kitchen ceiling
- Address
- Flat 3, 12 Example Road
- Room
- Kitchen
- Access
- Home all day
- Key permission
- OK to use a key
2 photos from the tenant
Call an emergency plumber. Safety advice already given to the tenant.
Example data
See it in action
The 40-second tour
A tenant reports a repair on WhatsApp. Watch what your team sees.
Best with sound on.
What happens in the tour (text version)
- An office repairs phone fills up with scattered messages, missed calls, a voicemail and emails from tenants.
- A tenant, James, tells Hauz on WhatsApp that his shower isn't working. Hauz checks his address and asks for a photo.
- A new ticket, "Shower has no hot water", appears at the top of the agent's repair list.
- The agent opens it and sees the property, room, access times, a note on who to call, the photo and the whole WhatsApp chat.
- Another tenant, Chloe, reports water coming through her bedroom ceiling. Hauz gives safety advice and flags it as an emergency, and an alert appears on a phone.
- It ends with the Hauz logo, "Less chasing. No noise. Just organised repairs.", "Free one-month trial for letting agents" and "Contact us for more: hauzrepairs@outlook.com".
How it works
-
1
We set you up. Your own Hauz number, ready for your tenants to message.
Hauz · Repairs+44 114 496 0000 (example) -
2
Tenants message it. On WhatsApp, any time.
boiler's not working 🥶 -
3
You get a ticket. Sorted Emergency, Urgent or Routine.
UrgentNo heating · Room 2, 8 Sample Street
Less chasing. No noise.
Fewer chasing calls. Details arrive with the report, not three calls later.
Emergencies first. Gas, flooding and doors that won't lock are flagged straight away, and for gas, sparks or flooding the tenant gets safety advice first.
A dated record of every report. Useful for Snug and Unipol, and a good start on the records Awaab's Law may ask for.
Inspections and contractors in one place. Add jobs from inspections, and contractors add before and after photos.
Built for student houses too
Shared houses need more than an address.
- Room by room. Hauz records the room, when someone's in and whether a key can be used.
- Summer turnover. There's no tenant list to update: new tenants just message the same number.
- Time-stamped reports. They help with repair deadlines in schemes like Snug and Unipol.
Made for student cities like Sheffield, Leeds, Manchester and Nottingham.
No hot water in the shower
14 Example Street · 2nd-floor bathroom
After 4pm · key OK
Try it yourself on WhatsApp
- Tap the button and send join nearly-grow. It's already typed for you.
- Then describe a pretend repair, like a dripping tap, and make up the details. You'll see how Hauz replies to tenants.
This is a shared test line from Twilio, our WhatsApp provider, while our own number is approved. So WhatsApp shows Twilio's logo and a different name, not Hauz, and your phone stays connected for 3 days.
Simple pricing
£58 a month + £1 per property, with no per-user fees
No setup fee · First month free · Cancel any time
| Properties | Per month |
|---|---|
| 25 | £83 |
| 50 | £108 |
| 100 | £158 |
| 200 | £258 |
Frequently asked questions
- Do tenants need to install anything?
- No. They message your Hauz number on WhatsApp. There's no extra app, no login and no portal.
- Who replies to tenants?
- Hauz does, automatically. It's an AI assistant built on Claude, made by Anthropic. It asks one question at a time, gives safety advice for gas, sparks and flooding, and only helps with repairs. It never promises when a repair will happen and doesn't give DIY repair advice. Your team can read the whole chat on each ticket.
- What counts as an emergency?
- A gas smell or carbon monoxide alarm, flooding, sparks or a burning smell, no power to the whole property, or a home that can't be locked. Hauz logs these straight away and marks them as emergencies on your dashboard. For gas, sparks and flooding it gives the tenant safety advice first.
- What happens out of hours?
- Hauz replies to tenants any time, day or night. Emergencies are logged straight away and marked on your dashboard, ready for whoever is on call. Other repairs are logged once the tenant has answered Hauz's questions, ready for your team in the morning.
- What if a tenant doesn't use WhatsApp?
- Hauz works on WhatsApp only. Tenants who don't use it can still contact you the usual way, and your team can add those jobs to the same dashboard, marked as a phone call or other.
- Does it work with our existing software?
- Hauz works alongside it. There are no integrations yet: tickets live on your Hauz dashboard, and your team can copy the details into your usual system. Tell us what you use and we'll look at connecting it.
- Is our data safe?
- Your dashboard is password-protected, data is sent over encrypted connections, and our database provider, Supabase, encrypts it at rest. Photos are kept at long, unguessable web links that open without a login. Contractors see the job and photos but never the tenant's name, number or chat, and we never message tenants for marketing. We'll walk you through how we handle data under UK GDPR on your demo.
- How long does setup take?
- Most of the work is ours. We set up your Hauz WhatsApp number and your dashboard. WhatsApp has to approve a new business number first, so we'll agree a go-live date with you on the demo call.
- What happens after the free month?
- It's £58 a month plus £1 per property, with no setup fee. There's no long contract: you pay monthly and can cancel any time.
Who's behind Hauz
Hauz is built by Avrosios Papacharidemou and Giagkos Michael, University of Sheffield graduates who rented in Sheffield as students.
Questions? Email pavrosios781@gmail.com.
See Hauz in 10 minutes
We'll show you a real WhatsApp chat and your dashboard. Sheffield agents: we can pop into your office.